Cancellation And Returns

Goods received damaged in transit will be replaced as soon as possible free of charge.

Unpack your parcel immediately upon arrival. Check for any damage or shortages. These must be reported by email to sales@sign-maker.net within 12 hours of receiving your shipment.

Faulty goods will be replaced to original order specifications as soon as possible.

Bespoke made items cannot be refunded or credited. If there are any corrections to be made, the item will be collected and the problem rectified.

Goods lost in transit will be remade to the same specifications as the original order. Missing parcels should be reported if they do not arrive within 14 days of the dispatch advice.

We reserve the right to implement a £20 administration and design charge for orders cancelled by customer at any time prior to manufacture of that order. Orders can not be cancelled once the manufacturing process has been started.

Returns are made at the customers' expense, although we may waive this responsibility in certain circumstances. There is a 14 day time limit for returns.

We will not take back half installed vinyl graphics or lettering - inspect your order carefully on arrival.