Plant a tree for the Platinum Jubilee
Made by Craftsmen
Shipped Worldwide
Secure Payments
Tailored to You
Made by Craftsmen
Shipped Worldwide
Secure Payments
Tailored to You

Terms and Conditions

Terms and Conditions

1.Dispatch Policy.
While every effort will be made to ensure that all items shown are available to order we offer no guarantee of availability and this electronic publication does not constitute an offer for sale.

If we are unable to supply the goods required to your particular specifications,you will be notified as soon as possible after we receive your order,and you will be offered a full refund or an alternative.

You will be sent confirmation of your order within a few days, by email. It is the customer's responsibility to notify us of any errors or changes required within 2 days of receipt of confirmation.

It is the customer's responsibility to advise us of non-receipt of the confirmation.

Your receipt will specify an estimated dispatch date. If we are unable to despatch within a few days of the the expected time frame, we will contact you with a revised despatch date. Time of delivery shall not be of the essence of the Contract.

Whilst every effort is made to dispatch goods for the estimated due date we can accept no responsibility for consequential losses if the item is delayed.

If you are asked to sign for a parcel, make sure you sign as unchecked or unpack the parcel and check that it is undamaged, before signing.

2.Prices and Tax.
Payment must be sent with order. Card transactions are completed before work is started on the sign. The Credit cards accepted are VISA, MASTERCARD, VISA DELTA AND SOLO. International transactions are subject to the exchange rate on the date of transaction. Delivery to non-European countries may result in import duties payable on receipt of the goods. You will be liable for these duties. 

For deliveries outside England and Wales we have estimated the P&P. If it is any different, we will contact you before we process your order. If it is not acceptable you may cancel the order.

3.Cancellation and Returns.
If your order is not manufactured to your instructions, or subsequently to a proof you have approved, you have a right to cancel the contract, return the goods and receive either a full refund of your monies or replacement goods,(please note that 'special' instructions must be given in writing and confirmed by us) If you need to return goods, please contact us beforehand, telling us that you are returning the goods and the reason why. 

Goods received damaged in transit will be replaced as soon as possible free of charge. 

Unpack your parcel immediately upon arrival. Check for any damage or shortages. These must be reported by email to within 12 hours of being receiving your shipment. Faulty goods will be replaced to original order specifications as soon as possible. 

Goods lost in transit will be remade to the same specifications as the original order. Missing parcels should be reported if do not arrive within 14 days of the dispatch date.

Bespoke made items cannot be refunded or credited. If there are any corrections to be made, the item will be collected the problem rectified.

We reserve the right to implement a £20 administration and design charge for orders cancelled by customer at any time prior to manufacture of that order. Orders can not be cancelled once the manufacturing process has been started. 

Returns are made at the customers' expense, although we may waive this responsibility in certain circumstances. 

We will not take back half installed vinyl graphics or lettering - inspect your order carefully on arrival.

4.Colours,shapes and sizes.
The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.

Also colour variations are likely to occur due to the nature of natural materials used.

Irregular shaped plaques, may vary slightly from the samples shown.

All sizes quoted are approximate.

It is the customers responsibility to advise us of any maximum or minimum dimensions at the time of order.

5. Self Adhesive Vinyl Lettering and Graphics.
 All our vinyls are good quality industry standard vinyls. However we cannot guarantee that they will adhere to every surface. Neither can we be held responsible for damage to the substrate once the vinyl is removed. Test samples are available. It is the responsibility of the end user to test for comparability.

6. When proofs are sent out they must be checked in all details. eg.  Layout - Text - Content - Punctuation - Spelling - Colour - Size. The sign will be made as the proof approved by customer. We cannot accept responsibility for any error in proofs passed or approved by the Customer. 

All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties, but we reserve the right to pass on customer's contact numbers to parcel carriers in the event of delivery difficulties,unless specifically requested not to do so.All customer details are used only in accordance with the Data Protection Act.

8.Indemnity. You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.

The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.

10.Failed Deliveries. All orders whether 'Free delivery' or 'Charged for' delivery refer to an order being sent to a given address once only.

We reserve the right to request any subsequent delivery costs from the customer, if the item is returned to us due to failed delivery.

11. Photographs of our Signs & Memorials
We reserve the right to use images of any of our signs and memorials on our web sites or other advertising material. If you would prefer us not to use an image of your sign, please let us know on placing the order. 

12. Guarantee
We give a years guarantee for all the signs or memorials, although most will last very much longer. For some it does depend on customer care, maintenance and sign position. Should a problem appear in less than a year we will have the sign or memorial back and correct the problem. For this reason we advise against concreting in posted signs - backfill with earth or use post holders. 
NB. We do offer a refurbishment service.

13.Consumer Rights. None of the above Terms and Conditions affects your statutory consumer rights.

This website is owned and managed by The Sign Maker, Yelland Farm, High Bickington, Umberleigh, Devon EX37 9BX.

Company Name - sign-maker-dot-net Ltd Trading as The Sign Maker. CRN 07765133. VAT Number - 682590213. EORI number GB682590213000

« Back